Jumeirah Mallorca

I can’t believe this hotel to have such check out system 1. Turn off Air conditioner in the room. 2. They call before 12 pm. You must leave the room by 12. ( Un accessible to way. 3. I asked just little time. The reception asked me. Give me How many minutes!!?? 4. All this un accessible from level of this hotel. I will not recommend any one to visit again.

We were recommended this hotel from a client and spent a lot of time reading reviews and really figuring out where we wanted to be in Mallorca. Also, this was a splurge for us (unlike many of their guests who seem to be bathing in money) we usually don’t spend this much on hotels unless it’s a special occasion. But we have stayed at some beautiful hotels before. We loved the location in Port Sóller. We also really liked the hotel. The service was very good and the rooms look better in person (I thought the photos online made it look rather outdated) we stayed in the Port Jr Suite . We loved this view as you get the mountains and the port. The ocean view has no view at night unlike the mountain/port view) All the drinks and food at the hotel were very good. The staff by the adult pool was wonderful and the sweet woman who works there we loved. I like their online concierge, that was helpful although found some responses to be very generic. The front door staff was all very friendly as well. Everyone spoke wonderful English. We don’t expect it but it was nice. All and all the hotel was lovely. A few small negatives since you are spending a lot to note: 1) we stayed at all 5 star hotels on our trip. Every hotel did something really sweet to celebrate our honeymoon EXCEPT this one. Other hotels gave us chocolate strawberries, cava, and flowers. We were a bit surprised this hotel doesn’t go above and beyond for special occasions for their guests. Knowing a bottle of cava is literally 3-5 euros there you can easily send one up (and free in the morning at their buffet). We saw roses in our cleaning ladies bag so know they do it for some guests perhaps not us? 2) the last day we were there the weather wasn’t as nice and many guests were enjoying the spa. We would have liked to see a traditional hot tub but there was not. The spa has the only heated pool (and the rest of the pools are freezing) and the temp still wasn’t that warm. The bigger issue the spa was dirty. Towels everywhere weren’t cleaned up and literally an apple core on the ground not cleaned. Just surprising. All and all we would not change our stay and really enjoyed the hotel.