Kempinski Hotel Bahía

My recent stay at the Kempinski Bahía was quite disappointing, especially for a hotel that claims to be 5-star. First, the hotel and its facilities are extremely outdated, and a complete renovation is urgently needed. The lack of staffing was also apparent throughout our stay. Requests were not handled promptly due to the shortage of personnel. We arrived at 3 AM, and to our surprise, there was no one to greet us or assist with our luggage—no bellman in sight. Additionally, we had requested a king-size bed, but instead, we found two single beds pushed together, which was quite uncomfortable. At the pool, the service was equally disappointing. Not only was the quality of the pool bar poor, but we had to get up ourselves to retrieve a menu, as no staff approached us to offer one. The cocktails we ordered were subpar, and when we requested towels and mattresses, it took an unreasonable amount of time for them to be delivered. This hotel unfortunately falls short of its 5-star rating. Based on my experience, it does not even meet the standard of a luxury hotel."

Hello For our Christmas Eve and New Year’s Eve we have decided to stay in Kempinski Hotel Estepona Hotel is located near interior Estepona highway. Due to this issue while staying in the hotel and its gardens you fell completely isolated and comfortable. It is also easy to drive everywhere. Hotel is a bit old property but maintained in very good condition. It’s a truly 5 star standard. Due to my research in autumn or winter time of the year you will not find anything better with a sea view - especially while traveling with kids . There are two much more luxury hotels - Villa Paderina / Finca Cortesin - but this places are focused on golf players. I’m putting 4 stars instead of 5 stars as to deserve for 5 stars from my side it is a far way :) All in all it is a perfect property at this part of Spain . You have to know that in this part of Spain there is a total lack of properties like in Italy or southern France . No Belmond /Ritz or four seasons

We recently stayed at the Kempinski Bahia Estepona, booking two sea view rooms, and overall, it was a luxurious experience with a few minor drawbacks. From the moment we arrived, the welcome was warm and inviting. Since not all of our rooms were ready, we decided to have lunch at the hotel. The rooms themselves were in good condition, though they had a more classic style. I particularly loved the bathroom and the comfortable balcony furniture. However, the television options were disappointing, with only one English channel available, which seems lacking for a hotel charging €800 a night. Throughout our stay, the service was consistently good. The staff truly went the extra mile and genuinely cared about making our stay special. It was a pleasant surprise to see that the hotel still offers turndown service, which feels like a rare luxury these days. The spa at Kempinski Bahia is of exceptionally high quality. We had one of the best massages we've ever experienced, and I highly recommend taking advantage of this excellent facility. The hotel offers several beautiful pool options, but the pool bar was a bit of a letdown. We ordered iced coffees on multiple occasions, and they were inconsistent—each day, the quality seemed to decline. Moreover, service from the pool beds was slow, and the staff didn’t seem particularly friendly. We wanted pink gin and despite being served throughout the hotel, and on the menu. It was never available at the pool bar during our week. The hotel's restaurants were excellent, with amazing staff, but we did notice that the food was consistently cold, even though we still enjoyed our meals. One disappointing moment was at breakfast when we requested avocado and were simply told "no," which was unexpected given the level of service elsewhere. A standout during our stay was Bianca, the "lady in red." She truly made our stay memorable, organizing special touches for a birthday celebration. Bianca is a credit to the Kempinski brand, and the hotel wouldn’t be the same without her. Special thanks also to Natalia, Arantxa, Rosa, and the entire bar team at Black Rose—your service was outstanding and you truly make the best cocktails. Wine tasting by Abraham was incredible! We had the opportunity to dine at the hotel’s private dining experience at the historical tower, which I highly recommend. It was a unique and special experience that added to the luxury of our stay. The location of the hotel is somewhat secluded, which is ideal for those looking to switch off and relax. However, one unfortunate incident on our final night did dampen our experience. A neighboring room had a barking dog, which went on for three hours. Although the hotel eventually offered to move us to a new room, we chose not to relocate as it was our last night. It was disappointing that the hotel seemed unaware of the issue at checkout, and we received no apology for the disruption. Despite this, Kempinski Bahia Estepona offers a mostly luxurious experience, though it comes at a premium. I would recommend it for a special occasion, but with the hope that they address some of the service inconsistencies.