Red Level at Gran Melia Palacio De Isora

Tenerife, Guia de Isora

Based on 2863 traveller reviews

84% of travellers recommended this hotel

Adults only boutique hotel within a hotel, with adults-only restaurant, lounge and pool for guests 16 years+
24/7 butler service available, along with the Lady in Red, a dedicated Red Level concierge ambassador
Situated on the striking black volcanic sands of Playa La Jaquita, on the quieter south-west coast of Tenerife
Spa by Clarins on site, with priority bookings for Red Level guests

The Red Level at Gran Meliá Palacio de Isora exudes luxury from the moment you arrive, with valet parking and a dedicated ambassador of Spanish luxury, the Lady in Red, to greet you and offer unique insights into the local culture and history of the hotel and surrounding area. As a Red Level guest, you can expect priority check in, as well as priority bookings at the on-site restaurants and spa.

The colonial style reception and lobby lead out to the exclusive adults only pool area, set amid an oasis of tropical landscaped gardens, with Bali style beds and sun loungers shaded by big white parasols. You don’t need to lift a finger while relaxing by the pool, as the Red Level pool concierge will take care of everything for you – from offering an array of drinks and snacks, to sun creams and chilled towels for your comfort.

Should you wish to retire to your room, you’ll find thoughtful touches such as iPhone and iPod docking stations atop the custom made mahogany furniture, built in reading lights in the headboard of your bed, and everything is soft-close so that nothing disturbs the peace. A little bit of spa indulgence is brought into the gold mosaic tiled bathrooms, with spa showers, large bath tubs, and luxurious Clarins toiletries.

The optional All Inclusive package includes breakfast in the exclusive area for Red Level guests, lunch and dinner at the Pangea Food Market or à la carte restaurants, alternatively dinner is offered in any of the fine dining restaurants. A selection of snacks in the exclusive areas for Red Level guests. A wide selection of beverages in the five bars. Sun loungers and umbrellas service at the Infinity pool in addition to the three outdoor pools; family pool, pirate pool and adults only pool. A discount on the pool experience packages. Nightly shows. Sports facilites, an extensive program of wellness and children's activities, access to the water circuit in the spa. Minibar with daily replenishment.

The hotel has 90 rooms and 4 villas.

Facilities

Bars & Restaurants

L'Olio

This à la carte restaurant offers the finest Italian ‘avant-garde’ cuisine with unbeatable sunset and moonlit views of the neighbouring island of La Gomera.

Open: Dinner

The dress code is Resort Upscale for dinner (elegant t-shirts or polo shirts, trousers or jeans, dresses, or skirts for women, or similar. No swimwear, cut-off shorts, or informal t-shirts. Shoes are mandatory.)

Oasis Pool Grille

Situated alongside one of the stunning resort pools, this à la carte restaurant serves Mediterranean Spanish cuisine, such as grilled meats, fish, seafood, and rice dishes.

Open: Lunch and dinner

The dress code is Resort Casual for breakfast and lunch (t-shirts, polo shirts, shorts, jeans, beach dresses, skirts, or similar. No swimming costumes or cut-off shorts. Shoes obligatory). Resort Upscale for dinner (formal t-shirts or polo shirts, trousers, jeans, dresses, or skirts for women, or similar. No swimming costumes, cut-off shorts, or informal t-shirts. Shoes are mandatory.)

Pangea

Sample cuisines from all over the world at the hotel’s fine dining buffet, with show cooking where chefs will freshly prepare your dishes to order.

Open: Breakfast, lunch (in season), and dinner

The dress code is Resort Casual for breakfast and lunch (t-shirts, polo shirts, shorts, jeans, beach dresses, skirts, or similar. No swimming costumes, or cut-off shorts. Shoes are required). Resort Upscale attire must be worn for dinner (formal t-shirts or polo shirts, trousers, jeans, dresses, or skirts for women, or similar. No swimming costumes, cut-off shorts, or informal t-shirts. Shoes are mandatory.)

Agave

This open air restaurant offers delicious snacks and salads throughout the day, the perfect refreshments served right beside the beautiful infinity pool.

Open: Lunch

The dress code is Informal for snacks and lunch (bathing costumes allowed if covered up. Ladies: blouse and skirt, wraparound skirt, pareo, etc. Gentlemen: t-shirt and shorts.)

Nami Asian Bistro

Enjoy three experiences at this à la carte Japanese restaurant, including sushi show cooking, teppanyaki tables, and bistro dining.

Open: Dinner

The dress code is Resort Elegant, which includes long-sleeved shirts and long trousers for men, dresses or skirts for women. No shorts, jeans, tennis shoes, t-shirts with logos, or informal t-shirts.

RedLevel adult only guests on half board can dine here. RedLevel family guests will receive 30% discount on the menu prices.

La Terrasse by Jorge Peñate

The exclusive, adults only restaurant is available to Red Level guests and specialises in fondues, which can be enjoyed in a relaxed, open-air environment.

Open: Dinner, closed on Mondays and Tuesdays

The dress code is Smart Casual (long sleeved shirts and long trousers for men, dresses or skirts for women, or similar. No shorts, sports shoes, t-shirts with logos, or informal t-shirts.) This is an adults only restaurant. RedLevel adult only guests on half board can dine here. Guests with children will not be able to dine at La Terrace.

Red Level Bar

Exclusively for adult Red Level guests, and is located in the Red Level gardens by the seafront and offers breakfast, lunch, and cocktails. In the late afternoon there is a one hour open bar available. RedLevel adult only guests can dine here.

Nami Bar

Take a seat at the Nami Bar before your reservation in the restaurant and unwind with a delicious, Asian-inspired cocktail.

Pool Bar

You needn’t stray too far from the comfort of your sun lounger in pursuit of refreshment with the Pool Bar.

Areia Beach Bar

Find peace and tranquillity at the Areia Beach Bar, as you sip on an expertly crafted cocktail and watch the waves lazily roll in.

Club Ocean Bar

For sunset views and a chill-out atmosphere, head to the Club Ocean bar.

Nemos Lounge

A relaxing bar specialising in the finest, top-shelf labels, and quality live music performances including singers, piano, and fusion musicians.

Duo Steakhouse

Tuck into delicious cuts of meat at Duo Steakhouse.

Le Bistro Provençal

Enjoy exquisite French dishes in a stunning setting. Pair with a glass of wine from the wine cellar.

Beach & Pools

Swimming Pools

Red Level guests benefit from the peace and tranquillity of an adults-only pool, complete with pool concierge service, a variety of complimentary sunscreens, Spa by Clarins cold towels, refreshing water vaporisers, newspaper, magazines, books, and board games.

There are an additional four adult swimming pools, two children’s pools, and a baby pool available in the hotel grounds.

Playa La Jaquita Beach

The Red Level at Gran Meliá Palacio de Isora hotel leads down to the beautiful black sands of Playa La Jaquita, a naturally volcanic beach.

Spa & Wellness

Spa by Clarins

Unwind from the stresses of modern life in the onsite Spa by Clarins, where you can indulge in some well deserved pampering. For over 60 years, Clarins have been perfecting the perfect blend of innovative plant-powered products and the art of Clarins Touch. Treatments available include massages, body treatments, facials, and treatments specifically designed for men. Guests can also take advantage of the full range of wellness facilities such as the hydrotherapy pool, hydromassage, sauna, herbal steam room with chromotherapy, bi-thermal foot bath, essence showers, and the Zen meditation area.

Activities & Entertainment

Sports

Take advantage of an extensive range of activities, including Cardio Combat, Cardio Blast, Aerobics, Pilates, Yoga, Tai-Chi, Zumba, Water Zumba, Archery, Spinning, Kwik Cricket, and Dance Classes.

Workshops

Learn a new skill at one of the expertly-led culinary classes, including the Sushi Workshop, Wine Tasting, and Cocktail Workshop.

About the location

Red Level at Gran Melia Palacio de Isora can be found on Tenerife’s west coast, in the resort of Guia de Isora. It’s close to some of the island’s best beaches, with year round sunshine and warm weather providing the ideal climate for beach lovers. Guia de Isora is home to some excellent, family run restaurants where you can try authentic Canarian cuisine including melt in the mouth seafood dishes.

If you prefer to explore, take the cable car to the top of Mount Teide and take in the views of Tenerife’s volcanic landscapes. Alternatively, simply spend your days taking in the historic architecture of the town or admiring the harbour.

12 minutes walk to the nearest beach - Playa La Jaquita
7 minutes walk to the nearest supermarket/shop
10 minutes walk to the nearest town - Alcala
10 minutes walk to the nearest restaurant
10 minutes walk to the nearest bar

Transfer time

Red Level at Gran Melia Palacio de Isora is a 30 minute drive from Tenerife South Airport.

Palacio-de-Isora-2024-Red-Level-Deluxe-Room-Partial-Ocean-View-002-117037-Hybris

Red Level Double Deluxe Lateral Sea View

Max 3 adults

Red Level Double Deluxe Lateral Sea View rooms measure 49m² and enjoy views of the resort's gardens and facilities or the Los Gigantes cliffs from it's furnished terrace. Rooms are elegantly designed with facilities that include; Nespresso® coffee maker, kettle, sofa, pillow menu, WiFi, LCD TV, safe, hairdryer, telephone, minibar, bathrobes and slippers, spa shower and luxurious bathroom amenities.

49m²

Facilities

Room Service

Tea and coffee facilities

Ironing facilities

Minibar

Butler service

Air conditioning

Pillow Menu

Bed and Breakfast

Guests can enjoy breakfast options in the exclusive areas for Red Level guests.

Half Board

The Half Board option includes breakfast and dinner. Guests can choose to dine in the Food Market Pangea restaurant, in addition to the seven à la carte restaurants for dinner (excluding beverages and specialities).

Optional All Inclusive

Guest who have chosen the All Inclusive package can enjoy breakfast in exclusive areas or the Food Market Pangea restaurant. A variety of international dishes varying daily, for lunch and dinner are available at the Food Market Pangea restaurant, in addition to à la carte lunch or dinner at Le Bistrot Provencal (adults only), Oasis, Agave (lunch only), L'Olio (dinner only) and Nami (dinner only).

The All Inclusive package includes a 30% discount at the three fine dining restaurants; Duo Steakhouse, La Terrasse by Jorge Peñate or Le Bistro Provençal.

A selection of snacks are available in the exclusive areas mornings and afternoons, ice cream can be enjoyed at the Candy Bar and a selection of the best high-end beverages available in the five different bars.

Based on 2863 traveller reviews

84% of travellers recommended this hotel

Travellers Ratings

Excellent

2354

Very Good

302

Average

122

Poor

Terrible

What to expect

Location

Sleep Quality

Rooms

Service

Value

Cleanliness

Reviews

“

Great hotel but let down by red level experience

georgematthews, Bangor, United Kingdom

Oct 14 2024

A beautiful hotel, immaculately clean and beautiful gardens. The staff are all brilliant and make staying at the hotel a wonderful experience. I stayed at the main hotel three years ago and decided...

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“

Wonderful, relaxing stay

charlottecharles7199,

Oct 13 2024

Just got back from a wonderful stay at this hotel with my husband and parents, and we’re already looking at booking again for next year. The rooms are spacious and clean, and the bed is extremely...

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“

Red level retreat was excellent but restaurant experience is questionable

Wes P,

Sep 29 2024

Overall, I should start with the Red Level experience being one of the best hotel breaks I've had. The red level part of the hotel was really relaxing, the service of the staff in Red Level was...

Overall, I should start with the Red Level experience being one of the best hotel breaks I've had. The red level part of the hotel was really relaxing, the service of the staff in Red Level was exceptional too. My wife and I decided on a last-minute 5-night break away to celebrate our 30th anniversary. We chose the B&B option, based on other reviews, and upgraded to a room with a hot tub and ocean view which I think was well worth the upgrade to top off the experience. The one element that let down the whole break was the restaurant experience. It was very hit and miss - some good and some poor. Breakfast in the red level was exceptional, the food was fantastic, as was the choice. The staff were very attentive too - a great experience; what I'd expect from the red level. However, of the other restaurants - which were very difficult to obtain reservations for; I'd suggest pre-booking at least 1 week before you arrive - the restaurant experience was hit and miss. Some of the restaurants weren't open every night so choice was somewhat limited. We dined at Oasis on two occasions; the food was good albeit quite a limited menu, but disappointingly the service was very slow considering the resort wasn't busy. We'd hoped it was a one off from the first visit but the same existed on the second visit. We also experience Olio, the Italian themed restaurant; there was good atmosphere and we were quite upbeat about the experience until we started eating the food. My wife and I both ordered the Porcini mushroom risotto which was overpowered by an excessive amount of salt. We both only managed a few mouthfuls before giving up! We highlighted this to the waitress who collected our plates but she just nodded her head and took the plates away. There were no apparent managers on the floor so after a 20-miute wait, I decided to ask for the bill resigned to the fact that I would take the matter up with the red level staff and ask for the food to be refunded. I did report the issue to the red level reception staff the following morning and I was informed that my complaint would be investigated by the management. I never received any feedback and the cost appeared on my final invoice too so either my complaint was not upheld, it may not even have been investigated! Disappointing. Our final meal was in the Asian restaurant; we chose the Teppanyaki option which was fantastic. The food was amazing and so was the experience and service. So, to sum up, the overall experience was very good - putting aside some of the poor restaurant service and some of the food, the whole experience was very positive. I would recommend the hotel to friends with the advice noted above. Red level is definitely worth the extra cost - it's very relaxing.

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Red Level at Gran Melia Palacio De Isora

Facilities

Bars & Restaurants

L'Olio

Oasis Pool Grille

Pangea

Agave

Nami Asian Bistro

La Terrasse by Jorge Peñate

Red Level Bar

Nami Bar

Pool Bar

Areia Beach Bar

Club Ocean Bar

Nemos Lounge

Duo Steakhouse

Le Bistro Provençal

Beach & Pools

Swimming Pools

Playa La Jaquita Beach

Spa & Wellness

Spa by Clarins

Activities & Entertainment

Sports

Workshops

About the location

Transfer time

Red Level Double Deluxe Lateral Sea View

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Red Level Double Deluxe With Terrace And Whirlpool

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